Shipment and Delivery

Shipping Policy

Thank you for choosing Coromero! Please note that due to the ongoing effects of COVID-19, international shipments may experience some delays. If you would like to track your order, please contact us at [email protected], and we will provide you with the tracking details.

Order Processing Time

1. Processing Period: This is the time between when you place your order and when we hand it over to the shipping carrier.

2. Typical Processing Timeline: Orders are usually processed and shipped within 24 hours of payment confirmation, excluding weekends and public holidays. Orders placed on weekends or holidays may experience a delay due to non-operational hours.

3. Warehouse Operations: Our warehouse operates Monday through Friday, during standard business hours, excluding holidays. We strive to ensure minimal delays during peak seasons and holidays to process your order efficiently.

4. Delivery Time for USA Orders: For orders within the USA, total delivery time (including processing and shipping) is typically between 3 to 10 business days. We partner with top carriers such as FedEx, DHL, and UPS, depending on your location, to ensure timely delivery.

5. Free Shipping: No matter how much you spend, we offer free shipping on all orders!

Tracking Your Order

• You will receive an email with your tracking number once your order has shipped. The tracking number should be active within 24 hours.
• Tracking information may take 24 to 48 hours to update in the system.
• If you are unable to track your order or experience any issues, please contact us at [email protected]. We will resolve any issues within 48 hours.

Delays in Delivery

International shipping may face delays due to the ongoing effects of COVID-19. If your order is delayed, please reach out to us at [email protected]. We will check the status with the shipping carrier and keep you updated.

Can I Ship to Multiple Addresses?

At this time, we do not offer the ability to ship a single order to multiple addresses. If you need items sent to different locations, please place separate orders for each address.

Order Cancellations

• Before Shipping: If your order has not yet shipped, you can cancel it. Contact us as soon as possible, and we will provide a full refund.
• After Shipping: Once your order has shipped, we cannot cancel it.

Customs Fees & Taxes

In some cases, orders may be subject to customs fees, taxes, or duties imposed by your country's government. These charges are not covered by Coromero, and you will be responsible for paying any customs fees. We apologize for any inconvenience this may cause. For more information, please contact your local customs office.

Contact Us

• Phone: (+1) 8019688119
• Email: [email protected]
• Address: 6 Waterford Ct, Asheville, NC 28806-2129, US